NEO

SUPPORT

App: NEO — The Echoing Silence

Purchases and refunds

The app is free. Optional hint packs (1 / 3 / 5) are bought from the Signal Archive through the App Store. Refunds and purchase management are handled through your Apple account (Settings → Apple ID → Media & Purchases).

Hints and ads

If a scene stumps you, you can watch an optional ad to unlock a hint for it (limited per run; hints never hand you the answer). When your ad allowance runs out you can buy hint stock from the Signal Archive.

If you die, the loop restarts and a short interstitial ad may open over the death screen; you can dismiss it. No part of the story is locked behind watching an ad.

When reporting a problem, include

Device model
iOS version
App version
A short description of the issue

Response time

We aim to reply within 2–5 business days.

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